Occasionally, buyers of Animan videos send me a message, and sometimes, it's about how they haven't been able to buy or download the pay videos. I have informed the staff at the Selz site about it as much as possible (without nagging them to death).
I received some information that might begin to help solve the problem.
Here is the letter I just sent to the Selz site:
My thanks to the Selz staff for their hard work over the past year, and the lovely Christmas card!
As you know, I have been blessed with many sales. Unfortunately, I still continue to hear from buyers who clicked the "download" button in my shop and got a "processing" message that never ended and nothing more. I've been hesitant to mention these unfortunate instances to the Selz staff, because I think it's of little use for me to merely offer complaints unless I have some solutions to accompany them.
Just now, I received a buyer's message, which might shed some light on a way of making things better:
"I love your animations! I tried purchasing on several occasions but was unable to. I switched browsers from Firefox to Chrome and was able to purchase and download all of the files. Previously, the only ones I was able to 'purchase' were the free ones..."
I remember several years ago, trying to submit a clip to an animation contest using Safari as my browser, and it failed 10 times out of 10. Someone suggested that I change my browser to Firefox, and it worked like magic. I know from experience now that browser incompatibility is a reality, and it dawned on me that this could be happening at my shop.
So, I hope this information will help to iron out the problems buyers occasionally experience at the Selz site, not only in my store, but those of all the Selz merchants.
Thank you very much for taking time to read this note!
If you're experiencing problems at the Animan Shop and are using a Firefox browser, if possible, I hope you will try navigating with a Chrome browser. It might make a difference!
For all those friends of Animan who have experienced such browser problems with my site, I wish to offer my sincerest apologies. It is my greatest wish that ordering and downloading problems will someday soon, no longer be an issue at the Animan Shop. Thank you for being so patient!
I remember several years ago, trying to submit a clip to an animation contest using Safari as my browser, and it failed 10 times out of 10. Someone suggested that I change my browser to Firefox, and it worked like magic. I know from experience now that browser incompatibility is a reality, and it dawned on me that this could be happening at my shop.
So, I hope this information will help to iron out the problems buyers occasionally experience at the Selz site, not only in my store, but those of all the Selz merchants.
Thank you very much for taking time to read this note!
If you're experiencing problems at the Animan Shop and are using a Firefox browser, if possible, I hope you will try navigating with a Chrome browser. It might make a difference!
For all those friends of Animan who have experienced such browser problems with my site, I wish to offer my sincerest apologies. It is my greatest wish that ordering and downloading problems will someday soon, no longer be an issue at the Animan Shop. Thank you for being so patient!




























