Occasionally, buyers of Animan videos send me a message, and sometimes, it's about how they haven't been able to buy or download the pay videos. I have informed the staff at the Selz site about it as much as possible (without nagging them to death).
I received some information that might begin to help solve the problem.
Here is the letter I just sent to the Selz site:
My thanks to the Selz staff for their hard work over the past year, and the lovely Christmas card!
As you know, I have been blessed with many sales. Unfortunately, I still continue to hear from buyers who clicked the "download" button in my shop and got a "processing" message that never ended and nothing more. I've been hesitant to mention these unfortunate instances to the Selz staff, because I think it's of little use for me to merely offer complaints unless I have some solutions to accompany them.
Just now, I received a buyer's message, which might shed some light on a way of making things better:
"I love your animations! I tried purchasing on several occasions but was unable to. I switched browsers from Firefox to Chrome and was able to purchase and download all of the files. Previously, the only ones I was able to 'purchase' were the free ones..."
I remember several years ago, trying to submit a clip to an animation contest using Safari as my browser, and it failed 10 times out of 10. Someone suggested that I change my browser to Firefox, and it worked like magic. I know from experience now that browser incompatibility is a reality, and it dawned on me that this could be happening at my shop.
So, I hope this information will help to iron out the problems buyers occasionally experience at the Selz site, not only in my store, but those of all the Selz merchants.
Thank you very much for taking time to read this note!
If you're experiencing problems at the Animan Shop and are using a Firefox browser, if possible, I hope you will try navigating with a Chrome browser. It might make a difference!
For all those friends of Animan who have experienced such browser problems with my site, I wish to offer my sincerest apologies. It is my greatest wish that ordering and downloading problems will someday soon, no longer be an issue at the Animan Shop. Thank you for being so patient!
I remember several years ago, trying to submit a clip to an animation contest using Safari as my browser, and it failed 10 times out of 10. Someone suggested that I change my browser to Firefox, and it worked like magic. I know from experience now that browser incompatibility is a reality, and it dawned on me that this could be happening at my shop.
So, I hope this information will help to iron out the problems buyers occasionally experience at the Selz site, not only in my store, but those of all the Selz merchants.
Thank you very much for taking time to read this note!
If you're experiencing problems at the Animan Shop and are using a Firefox browser, if possible, I hope you will try navigating with a Chrome browser. It might make a difference!
For all those friends of Animan who have experienced such browser problems with my site, I wish to offer my sincerest apologies. It is my greatest wish that ordering and downloading problems will someday soon, no longer be an issue at the Animan Shop. Thank you for being so patient!
The problems they experience may also be the result of adware, spyware, or malware that has gotten into their computer. I know from experience that some of the program specifically target your internet browser in order to alter the internet experience for whatever reason they have (AVG is notable for doing this). So when you download a new browser it isn't always that's necessarily better - it just hasn't been affected by the adware,spyware,malware, or whatever it is, yet. That is - if that's the case. I mention this only because Chrome may not always be the answer but it can help. Internet Explorer is...never the answer.
ReplyDeleteThanks Jubell, for your useful information!
DeleteHola animan, me encantan tus videos, pero no los consigo completos, donde los puedo conseguir! please
ReplyDeleteDigame que le paso. ¡Necesito más información!
DeleteHi, it seems I'm unable to pay with my credit card. Can I pay via paypal? If so, please tell me how to. Thanks in advance~
ReplyDeletePlease contact me through the Selz site, and I'll tell you how to use Paypal. Thank you! :)
DeleteSaw your twist video a couple of months ago at a cousins house. since then i saw the dr lex video, and just today i found your beach video. when i saw the dr. lex video i searched all over the internet for his name and the sons name and the moms,wanting to find more or at least a follow up video with mom and daughter on vacation lol, but could find nothing. finally today at the end of the beach video i saw "Animan studios" and the google search began. i knew they all had to be from the same studio i was never into the anime videos but your are diffrent. They take me back to as a kid watching cartoon such as the jetsons or flinstones and later wondering what it would be like if they got naked lol. just wanted to say what a great job you were doing and i hope to one day learn to make videos like yours. just starting out trying to make some so not sure what exact drawing programs would be best to use, but just wanted to take some time to say Good Job
ReplyDeletebimarriedmaleincalifornia
Thanks for the compliment! Let's see---you "found" my beach video? I'm selling some of my videos (check out the Animan Shop to see which ones)--but all over the internet, people are ripping them off and posting them. The site makes money but I get nothing! If you see them posted, I'd appreciate you dropping me a line and telling me the urls. We video artists can't survive unless we can make a legitimate business out of what we do. Thanks for your cooperation!
DeleteIf only you had a paypal method.
ReplyDeleteI do--it's just not in a button form on the blog. All you have to do is contact me via my Selz shop, and tell me what you want to purchase, MOV, WMV, etc. I give you the address to send payment to, and your video is cheerfully sent to you by yours truly. Others have taken advantage of this method, and you can, too! :)
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